Plaxo - wow!
Like anyone who’s been on the net for more than a few years, I’d learned to loathe the “Plaxo”:http://www.plaxo.com/ e-mails that inevitably resulted when a colleague uploaded their Outlook contacts to Plaxo. The concept behind Plaxo was always wonderful: shift the burden of keeping your addressbook to the people in your addressbook; when their info [...]
Salesforce spam: fixing web-to-lead
For more than 3 years, I’ve been a very happy Salesforce.com user. Unlike more bloated CRM applications that require training, lengthy implementation cycles and user revolt, Salesforce.com is in the sweet spot of sophistication and simplicity. For us at FeedBurner, it’s been a great way to scale our lead management and is taking a growing [...]
LinkedIn Outlook Toolbar rocks
I’ve been a LinkedIn user since its early beta days, and while I was initially intrigued by it (at the time, I was working for a CRM company and was mostly looking for competitive info) it took a couple years for LinkedIn to be a useful tool for me: ironically, after leaving said CRM company, [...]
Why firms need InterAction
No doubt in my mind, but that “this associate”:http://beckyturtle.blogspot.com/2004_04_01_beckyturtle_archive.html#108205613786232776 needs “InterAction”:http://www.interfacesoftware.com/products/interaction/ia_summary.cfm.
And, come to think of it, “this partner”:http://anonymouslawyer.blogspot.com/2004_04_01_anonymouslawyer_archive.html#108204120459983014 does too.
(Links courtesy of “Matt Homann”:http://thenonbillablehour.typepad.com/nonbillable_hour/2004/04/two_anonymous_b.html, who thinks this may all be fake. This particular situation may be contrived, but I guarantee you the sentiments are not. Sadly, this sort of thing goes on all the [...]
Legal social networking
My nothing.but.net column ran “last month”:http://www.abanet.org/lpm/magazine/articles/v30is1an20.html and focused on the social networking craze and how it might take effect in the legal vertical. When I wrote the article I was still at “Interface Software”:http://www.interfacesoftware.com/, the leading CRM company in the professional services space. Consequently, I was hesitant to overplay the CRM vs. social networking angle, [...]
CIO Australia: One law firm gets it right
CIO Australia published today a “profile”:http://www.cio.com.au/index.php?id=980126102 of InterAction customer “Brown McCarroll”:http://www.bmoh.com/, a Texas law firm that recently implemented InterAction. There are a number of excellent ideas for being creative in rolling out your CRM system. Next time someone tries to tell you professionals won’t adopt CRM, point them to to this article:
bq. Although lawyers have [...]
InterAction question from the blogosphere
Former Mintz Levin CIO “Ron Friedmann”:http://www.prismlegal.com/ saw our “press release”:http://www.interfacesoftware.com/newsevents/news/030922_ia51.cfm announcing InterAction 5.1, and also noticed our announcement of “InterAction Contact Verifier”:http://www.interfacesoftware.com/pdf/ds_ia_contactverifier.pdf. Contact Verifier allows firms to manage the updating of contact data by letting contacts themselves visit a secure website and provide their updated contact information.
Ron “asked today”:http://prismlegal.blogspot.com/2003_09_01_prismlegal_archive.html#106450674389562487 at his blog:
bq. It would be [...]
DestinationCRM: Vendors can make a difference
This isn’t specifically related to our 5.1 announcement today, but is a great “mini-case study”:http://www.destinationcrm.com/articles/default.asp?ArticleID=3477 on how a customer of ours nearly went off the rails (read for details) but is today successful in their deployment (in part thanks to our efforts).
Nice.
InfoWorld: CRM vendors tout major upgrades
From Ephraim Schwartz’s “column”:http://www.infoworld.com/article/03/09/22/37NNrightnow_1.html in InfoWorld today:
bq. “CRM is getting a black eye. Gartner and Meta [Group] reports both cite data quality as the main reason,” said Rick Klau, vice president of vertical markets at Interface.
bq. The key component of InterAction 5.1 is a data service that will identify anomalies in data, de-duplicate the data, [...]
Line56: InterAction 5.1 announcing on Monday
And the last shall be first, I guess. Just spoke to Line56 today as our final briefing on our press tour (this was the third week in a whirlwind tour through London, Boston, New York, and several remote briefings on the web) for InterAction 5.1, the latest release of our CRM software application for professional [...]
