Cleaning up Your Act: Dirty Data (CIO Australia)
CIO | Cleaning Up Your Act
Lots of quotes from yours truly about the impact of dirty data on a firm’s software initiatives, the need for process improvement as well as technology improvement, etc. It’s a great article - Sue Bushell really did a nice job of going beyond the sound bites.
CRM Can Target Your Communications: Or can it?
I got an e-mail last night. It was personalized (they got my first name right), and they tell me that they’ve been selling “enterprise software to lawyers” for 12 years. Now it appears that they have a CRM system.
Amazingly enough, after they did some research they purport to have figured out the answer to why [...]
InfoWorld: Reality Check on CRM
InfoWorld: Microsoft’s entry into CRM shifts the market landscape: May 16, 2003: By Ephraim Schwartz: Applications
Reality Check
Microsoft’s entry into CRM shifts the market landscape
By Ephraim Schwartz May 16, 2003
Interface Software is probably on the right track. Interface targets one market only, professional services - which for Interface includes billion-dollar law firms such as Skadden, [...]
CRMs and Misdemeanors
I want my CRMTV. Cnet is reporting about a Gartner report on the little black cloud of failure over most CRM implementations … Hey guys CRM is tough. If you think of it for ten minutes after the sales pitch you’ll realize this. Yes it can work. But it’s not just software and it is [...]
Jen Klyse is deploying InterAction 5…
… and she’s documenting the plans here.
Jen’s taking a smart approach, recognizing that success is dependent on more than simply buying a great product (though that certainly helps!). Keep an eye on this page for more details.
Internet World: Lincoln Banks with Interface Software
Internet World ran a case study this week about Lincoln Partners, a Chicago-based investment bank. They recently purchased InterAction for business development and client service.
Lincoln Partners plans to use InterAction 5 to manage both its strategic and tactical business development initiatives and the processing of transactions. The firm will now be able to execute targeted [...]
Got CRM?
Missed this one on the first go-around, but just stumbled upon it this morning. It seems that Philadelphia-based firm Pepper Hamilton issued a subpoena to a company in Detroit. The subpoena came from the Philadelphia office - and the lawyers found out after the fact that the company was a client of (you ready for [...]
Small CRM Companies Thriving
Best Little CRM Companies in the Business. When you want something done right in CRM, you do not necessarily need to call on a big company. A number of smaller, less-heralded technology providers are making a name for themselves with very targeted, specialized products that meet needs not previously satisfied by the offerings of household-name [...]
Professional Adoption of CRM
Just saw that my presentation from the LawNet Annual Conference in August is now available online here. If you’re in a professional services firm and are struggling with professional adoption of CRM (or any sufficiently strategic technology), give it a look and let me know what you think .
Additionally, be sure to browse the list [...]
Hildebrandt: Relationship Intelligence for Law Firms
Joy beats me to the punch: Today, Hildebrandt’s TechGroup and my company (Interface Software) published a white paper about the importance of Relationship Intelligence in law firms. Joy’s comments:
Relationship Intelligence and Law Firms. The Hildebrandt TechGroup, a division of law office management consultancy, Hildebrandt International, published a white paper entitled: Relationship Intelligence in a Competitive [...]
